Residential vs Business Class Services.
Residential vs Business Class Services
Before you buy Business Communications Services, learn more about classes of services.
Not so many years ago only major fortune 500 corporations could get dependable business class internet, voice and data plans. These massive companies were able to enjoy extremely high internet speeds with superior connections and quality.
Smaller companies, home based businesses and others could only get residential class services.
The Telecommunications Deregulation Act of 1996 drastically changed the telecommunications industry by transforming local and long distance monopolies into highly competitive suppliers of business communications services. This is why there are now so many choices when it comes to selecting your business communications service provider.
Considering the vast amount of internet, voice, data, cloud and cellular service providers
1Considering the vast amount of internet, voice, data, cloud and cellular service providers there are today, it takes a good look under the hood of these carriers and services before you select for your internet, voice, data, cloud and cellular plans.
Business class services have more features and benefits
2Business class services have more features and benefits than residential class, and if you are serious about being competitive, true business class is worth the higher cost.
Simply put, residential class services have restrictions, limitations and no guarantees. Residential class is often a shared service with your neighbors. If your neighbors are busy using the internet your speeds and quality can suffer. While business class assumes higher demand and delivers dedicated, secure, faster speeds and quality to perform your business operations.
With business class services, service level guarantees are available to ensure your service remains available to you.
Cutting corners on your internet, voice, data, cloud and cellular services can put your business at a major disadvantage.
3Saving a few dollars with residential class services may work at home, but at your office, it could end up costing you far more than you saved.
Would you stand in line at your local fedex/kinkos just to print a document instead of buying your own printer?
The choice is really that simple.
Let’s focus on just your internet connection for a moment. Here are a few important factors when considering the differences between business class internet vs. residential class internet.
Symmetrical Parity (equal up and down bandwidth)
4Residential, and even some business internet providers, keep prices down by offering impressively fast download speeds while forgetting the mention their painfully slower upload speeds.
For streaming movies, online shopping and general web browsing, only download speed matters. If you’re using VoIP, Messenger Applications, Cloud Based Applications, creating documents, sending emails and more that need to get into the hands of your customers, upload speed really matters. How about when you have a robust off-site backup solution in place? That’s all dependent on the upload speed and quality (clarity).
Business class internet connections usually offer identical download and upload speeds, known as symmetrical parity. In residential connections, incredibly slow upload speed is the norm.
Service Level Agreements
5A service level agreement (or an SLA) is a contract between you and a business class service provider. It not only lists the types of services the provider will furnish, but also the standards of performance.
Business class service providers offer these agreements to ensure everyone understands what happens in times of service failure. Is the provider expected to get the service back up and running within the hour? What happens if they do not?
By understanding these parameters, you can know exactly what to expect from a business class provider. One form of a missed deadline in terms of an outage is financial compensation. Should the provider fail to deliver on their promise and thereby have violated the service level agreement, they can issue account credits and / or refunds. Too many violations to the agreement, you can move on to different business class provider without penalty.
If you want to experience the opposite of having a business class guarantee, the next time your home television channels or home internet service fails, give the service provider a phone call and demand that your services be restored immediately. You might not appreciate how that conversation goes…
If you want to experience the opposite of having a business class guarantee
6If you want to experience the opposite of having a business class guarantee, the next time your home television channels or home internet service fails, give the service provider a phone call and demand that your services be restored immediately. You might not appreciate how that conversation goes…