Unified Communications and Collaboration: The next level of flexibility, service and productivity.
To really take advantage of Unified Communications (UC) your voice and data must already be optimized.
Before you buy Unified Communication (UC) Services, learn more about UC.
Scalability is the key, especially in this constantly evolving and demanding business world.
You can start your journey by completing our assessment tool. At the end of your assessment you’ll have the option to get free help! That’s right; we will gladly work with you in person or on the phone for a no charge consultation (offer limited to USA customers only).
In case you missed it, we talked about the basics of business phone lines and internet access, these topics are critical when it comes to understanding unified communications. We are going to assume that you have read and understand those items. Click here for our Business Communications Learning Center.
Take your business to the next level with unified communications and collaboration.
1Your business has to have innovative ideas, top-notch products and / or services, and above all – talented people, but your business may hit a point where growth has slowed or you feel your business is not hitting its full potential.
If your employees aren’t communicating effectively with each other, your customers, your vendors and more – that is a major issue.
When we say communicating, we don’t mean everyone is friendly and nice to each other. We are talking about superior communication and collaboration tools that increase performance. Remember the McLaren P1 example? McLaren is the manufacturer of one of the finest super cars in the world due to their superior technology. There is essentially super computing communication and collaboration taking place at lightning speeds to keep their cars performing at their maximum potential at all times.
To thrive in business today, businesses need to stay in touch with all of the parts that make your business work, and they need to do so frequently and efficiently. To accomplish this, you need superior communication and collaboration tools. For example, a Hosted (in the Cloud) Unified Communication system with Voice over Internet Protocol (VoIP) technology can help your business deliver stellar customer service and increase employee productivity.
What are Unified Communications?
2Unified Communications, or UC, is a way to link all your communication and collaboration tools. You may have heard it referred to as Unified Communications and Collaboration. In a nutshell, UC allows people to communicate in whatever way that makes the most sense at the moment.
Where are you right now? Are you at the office? On a plane? On a train? At home preparing for the day? Or finally taking a bit of break and sneaking in a some research while at dinner?
We just listed five different places you could be, but is your communication technology also with you?
That’s the magic of UC: voice calls, email, audio/video conferencing, chat, documents, spreadsheets and more at your fingertips. On a UC system, you get the same user experience on all devices, and it’s easy to use regardless of where you are.
How about your customer service department? Unified Communication solutions can be linked with your customer relationship management (CRM) system. This will make it so that regardless of where your customer service representatives are physically located at the moment, they can easily pull up a record of all past purchases, notes, contracts and more about that customer that just called in.
Now don’t you look awesome to that customer? Why yes you do.
It all possible with Voice over Internet Protocol (VoIP).
3Voice over Internet Protocol, also known as VoIP or IP telephony, modernizes your business communication network and infrastructure.
Did you know that when you change the channel on your television, you are landing on an Internet Protocol (IP) Address? Yes, long gone are the days when a TV channel was based on a radio frequency.
Unified Communications technology sends data over the internet rather than over the old public switched telephone network (PSTN), enabling better video and voice quality and reliability.
VoIP is a key element for Unified Communications. This is part of the magic of taking your technology with you, wherever you are.
VoIP is needed to make all the Unified Communication pieces work together.
Let’s get back on topic. It’s pretty excited though right?
What can Unified Communications and Collaboration do for your business?
4When you add Unified Communications and Collaboration you can expect even more benefits. UC solutions help improve business efficiencies, and can increase revenue generated.
At a minimum, Unified Communications can significantly increase productivity and promote superior customer service from your business. Getting more per hour, per employee, per customer can start to add up quickly.
If you are ready to start your journey into Unified Communications and Collaboration, start with our assessment tool. At the end of your assessment you’ll have the option to get free help! That’s right; we will gladly work with you in person or on the phone for a no charge consultation (offer limited to USA customers only).
Still reading? Maybe you need an example of Unified Communications at work and how it can help your business processes; here’s one:
Your Rock Star employee, Danica, just finished a project for a major client. Danica now has to leave immediately for an important business conference. Danica is now gone from the office when that major client decides to call her with a question about the project. The question is urgent and must be addressed immediately.
Without Unified Communications, your major client is now leaving a voicemail on Danica’s office phone. After the important conference, Danica is going home for the day since she has already put in over 12 hours for your business. Unfortunately, that urgent question sits in a voicemail box that Danica is not going to get until she returns to work the next day…
With Unified Communications, the major clients’ call to Danica’s desk phone also rang simultaneously to her mobile device. Danica took the call, opened up her laptop and switched to a video conference call. She then shared her laptop screen so that everyone is literally on the same page at the same time. The major client signed the contract for the deal that night. Not only because of Danica’s commitment to your business, but because of the superior customer service Danica was able to provide.
Rock Star employees need Rock Star solutions. It’s just that simple.
How do you decide on the Platform type for a Unified Communications and Collaboration system?
5A Unified Communication “Platform” is the base technology, the foundation that your Unified Communications are built on.
There are essentially two types of Unified Communications platforms: on-premise (which means the service is hosted on servers at your office) and “as a service” (which means the service is hosted in the cloud). Let’s briefly look at both.
What is on-premise Unified Communications?
On-premise Unified Communications and Collaboration solutions are, as the name suggests, located within your building with equipment physically located within your business location. You need a team of technically efficient and dedicated people to control and administer this option. Unlike cloud-based solutions, you must invest in equipment, space to store that equipment, cooling systems, robust network security and most importantly, staff to maintain it. On-premises systems are generally seen at very large enterprise level corporations.
What is Unified Communications as a service (Cloud Based aka UCaas)?
Unified Communications as a service, or UCaas, is a cloud-based solution that eliminates the need for on-premise equipment, personnel, and substantial upfront capital investments. Because this platform is cloud based, Unified Communications as a service lets you scale up and down as needed and with a predictable monthly cost. At minimum, you have to ask yourself, would your small to medium business be able to afford the same type of technical expertise, massive bandwidth, security and the 24/7/365 man-power required as that of a UCaas provider who solely exists to provide UCass for you?
Cloud-based services are a way for your business to get the same technology at discounted prices that were previously only affordable to massive enterprise level corporations.
The fact is that as Unified Communications as a service evolves, its capabilities can and will exceed those available from premises-based UC solutions.
6If you are ready to start your journey into Unified Communications and Collaboration, start with our assessment tool. At the end of your assessment you’ll have the option to get free help! That’s right; we will gladly work with you in person or on the phone for a no charge consultation (offer limited to USA customers only).
Cloud Unified Communications
7With Cloud based Unified Communications there is no need to make large upfront investments. Gone are the days of buying hardware and spending time managing it. Gone are the days of limitations.
With Cloud Services increased accessibility, flexibility, scalability and security are just the beginning. Cloud services have revolutionized the way businesses run. Whether you need SaaS, PaaS, DaaS, STaaS, FaaS or IaaS, there is a suitable cloud service model to fulfill virtually any information systems and technology need that you can think of. We can assist you with selecting your business class internet, voice, data, cloud and cellular services. Click here to contact us.
Did you know? When you change the channel on your television, you are landing on an Internet Protocol (IP) Address? Yes, long gone are the days when a TV channel was based on a radio frequency.Cloud Service Finder